How to use our website

For more information, please open the sections below.

• Registration and login

• Registration and login

  All new customers have to go through the registration process first, if they wish to buy in the Webshop or on the Auction.

  For the registration please click on the „Registration” button. On the registration tab please provide your e-mail address, password and tick the box next to „I’m not a robot” text. Please read the terms and conditions of the Webshop and the Auction very carefully, because you have to accept these conditions in order to register on our site. On the registration tab you can decide whether you want to subscribe to our Newsletter.

  Registration process is considered complete if your personal data is correct and real and you have activated your user account with our letter sent to your e-mail address.

  After the activation you can log in by clicking on the „Log in” button and by entering your e-mail address and password, that you provided during registration.

  In case you forgot your password you can request a new one by clicking on the „Forgot your password?” link on the „Log in” tab. After you have entered your e-mail address you will receive the information via e-mail how to change your password.

  Customer account and data modification

  You can modify your personal data under „Account details”, which can be found in the header under the user’s e-mail address tab. At the same place there is the possibility to change your password, to check your previously purchased items in the Webshop or on the Auction, to view your Watchlist or your saved searches.

  Privacy policy

  Sinkó Stamp Gallery ensures that users’ personal data is handled confidentially and won’t be provided to third party, except as provided by law.

• Webshop - Terms and conditions and directions for use

• Webshop - Terms and conditions and directions for use

  You can purchase in our Webshop after logging in.

  Search for items

  In the Webshop at the left-hand menu bar you can select categories and subcategories to narrow your search.

  In the free word search function you can specify keywords and further refine your selection by choosing a category.

  With the Advanced Search function you can further narrow the list by giving the country, year, motives or even the price category. Furthermore these search parameters can be saved and then found in the header under the user’s e-mail address tab by clicking on “My saved searches” button. An important information about the saved searches function: system will send you e-mails automatically whenever new products will be uploaded in the Webshop, which correspond to your search parameters.

  There is an option to browse items in list view or in card view and sort them by price or by upload date (ID number).

  You can get further information about an item by clicking on its title or image, you can enlarge its image, add the product to your watchlist by clicking on „Add to Watchlist” or put it in your shopping cart with the „Add to Cart” button.

  Under the item’s datasheet we always offer you some similar products.

  By expanding your e-mail address tab you can check your monitored items by clicking on „Watchlist” button.

  Selecting the item and purchasing

  Please choose the item you wish to buy by clicking on the „Add to cart” button.

  The selected items will be listed under the „Shopping cart” tab or in the moving basket at the right-hand side. If you wish to delete an item from the basket, please click on „X” next to the item. You can finish your purchase by clicking on „Finalize your purchase” button.

  If you buy for the first time invoicing data (name, availability) have to be provided.

  In the second step of the purchasing process please select the mode you wish to receive the purchased items; personally in our shop or we send you the item by post. In case you choose shipping we will send you a separate e-mail to inform you about the postal charge, which is determined by the shipping address and the size of the package and is based on the actual postal tariff.

  Third step is the selection of the payment method, which can be in cash, through bank transfer or Paypal.

  Last step is to submit your order. On this tab you can double-check the data you provided and the purchased items.

  As an evidence of your purchase you will receive an automatic notification to your registered e-mail address, which contains the selected items and the purchase amount without shipping fee.

  Necessary information about payment method and about the exact shipping fee will be sent to you later in a separate e-mail.

  Payment method and receiving the item

  The following payment methods are accepted:

  • Cash - only in case of personal pickup in the shop

  • Bank transfer

  • PayPal (+ 6% Paypal fee, www.paypal.com)

  Please note that we do not accept cash sent by mail. In case of bank transfer please refer to your purchase ID number.

  Purchases in the Webshop have to be paid within one week.

  Purchased items can be picked up in the shop or sent by post. Postal fee is charged on the customer. After we have received the total amount shipping takes minimum of 2-3 days in Hungary and at least 4-5 days to send abroad. We always post the items with registered mail.

  The delivery of the purchased items is always at the buyer’s expense and risk. The postage and any insurance fee should be bared by the buyer.

  If purchased items are not paid within 1 month from date of purchase we charge 5% default interest each month, which we can not ignore by any means. After 2 months of unpaid items customer account will be suspended.

  Condition of returning an item and refunding

  You have the right to return the purchased product within 14 days after receiving it, but you have to bear the shipping cost. After your notice you are obligated to return the item within the next 14 days.

  In case the item was damaged during postal delivery, you will only be able to enforce your claim, if the damage was immediately reported to the deliverer and a record was prepared.

  Logout

  You can log out by clicking on the „Log out” button.

• Auction - Terms and conditions

• Auction - Terms and conditions

  Bidders and those clients who submit auction items should adopt and be bound by the terms and conditions of the auction organized by Sinkófila Ltd. (hereinafter Sinkófila).

  The auction is organized by Sinkófila on behalf of third parties. Anyone can participate in the auction after registration, however Sinkófila reserves the right to exclude individuals from the auction without any reason.

  It is possible to bid in person, by phone, by mail, through e-mail or directly on the website. You can place bids on the website till the very end of the auction. In person and by mail you can place bids till 17.00 p.m. on the last working day before the auction ends. We accept offers through phone (+36 20 / 983-2962) and e-mail (sinkofila@gmail.com) till 17.00 p.m. on the last day of the auction.

  The auction items can be viewed during the official opening hours in Sinkófila’s shop (1136 Budapest Hegedűs Gyula utca 45-47.) for 1 week before the expiry of the auction.

  The bidder obliges him/herself to pay and take the won items by accepting the auction’s terms and conditions.

  Sinkófila ensures that information about its customers is kept secret, personal data is handled confidentially and won’t be provided to third party, except as provided by the law.

  Parties are obliged to keep any information confidentially that came to their knowledge during their cooperation.

  Sinkófila does not take responsibility for any damage caused by unforeseen technical problem or by natural events.

  Bidding process

  The auction bid increments are the followings:

  0 – 1.000 HUF • 100 HUF

  1.001 – 2.000 HUF • 100 HUF

  2.001 - 5.000 HUF • 200 HUF

  5.001 - 10.000 HUF • 500 HUF

  10.001 – 20.000 HUF • 1.000 HUF

  20.001 – 50.000 HUF • 2.000 HUF

  50.001 – 100.000 HUF • 5.000 HUF

  100.001 - 200.000 HUF • 10.000 HUF

  200.001 - 500.000 HUF • 20.000 HUF

  500.001 – 1.000.000 HUF • 50.000 HUF

  Above 1.000.001 HUF • 100.000 HUF

  The buyer’s commission is 20% of the hammer price.

  In case two or more bidders give the same offer for an item, the winning bid is always the one that we received first.

  Never the highest bid for an auction item is seen. In the field “next minimum bid “ you can see the price increased by one bidding increment calculated according to the second highest bid, which is not necessarily the winning bid.

  The auction system indicates whether your bid is currently the highest one or another bidder has made a higher offer. You can find all of your offers under your user account (e-mail address) by clicking on the “Auction history” / “My offers/bids” tab or by clicking on the moving auction hammer sign at the right-hand side. Here you can track the current offers for all of those products that you placed a bid on and you can continue to bid. The green check mark next to the product indicates that you still have the highest bid, the red exclamation mark warns you that somebody else has made a higher bid.

  Important! If your offer was not given according to auction bid increments, that is your bid is between two bidding steps, the system will round down your offer to the lower auction bid step (eg. If you give 21.000 HUF offer the system takes it as 20.000 HUF bid/offer only. See: Bidding steps).

  Important information about the “My offers/bids” page and about the page that contains the detailed information of an auction item: these pages are not updated automatically, you have to update them by clicking on the “Refresh data” button.

  Under your ”Auction history” you can see all of your bids in the currently running auction (My offers/bids), and on the other two tabs all those items are listed that you won and you couldn’t win on the previous auctions.

  After the expiry of the auction you can immediately find the results on the website; the hammer prices, which products were sold, and which ones did not receive any bid. Our system automatically sends you an e-mail about the items you won, but these items can also be found on the website under your “Auction history“ / “Items I won“ tab. At the bottom of the listed items the total cost includes the hammer price plus the 20% buyer’s commission. We will not send any notice about the items you couldn’t win, these items can be found under “Auction history“/ “Items I didn’t win” tab.

  Remaining auction items

  IMPORTANT: There is no possibility to buy the unsold auction items.

  Cancellation of a bid

  Sinkófila cannot be forced to cancel any offers only in exceptional and justified cases (e.g. cases listed under Condition of returning an item).

  Payment method and receiving the auction items

  You will become the owner of the auction item only after the payment of the hammer price and the buyer’s commission.

  The delivery of the purchased items is always at the buyer’s expense and risk. The postage and any insurance fee should be bared by the buyer.

  As an evidence of your winning bids you will receive an automatic notification to your registered e-mail address, which contains the items you won and the total amount including the 20% buyer’s commission, but without shipping fee.

  Necessary information about payment method and about the exact shipping fee will be sent to you in a separate e-mail.

  The following payment methods are accepted:

  • Cash - only in case of personal pickup in the shop

  • Bank transfer

  • PayPal (+6% Paypal fee; www.paypal.com)

  Please note that we do not accept cash payment sent via mail. In case of bank transfer please refer to your name or registered e-mail address in the transfer details/text.

  Purchases on the Auction have to be paid within two weeks.

  Auction items can be picked up in the shop or sent by post. Postal fee is charged to the customer. After we have received the total payment shipping takes minimum of 2-3 days in case of Hungary and at least 4-5 days to send it to abroad. We always send the items with registered mail.

  If the items are not paid within 1 month from expiry of the auction we charge 5% default interest after each month, which we cannot ignore by any means. After 2 months of unpaid items customer account will be suspended.

  After two months those auction items, which were not taken over by the winning bidder, could be given back to their owner. Sinkófila may exclude this bidder from additional auctions.

  Condition of returning an item and refunding

  Client has the right to return the auction item in the following cases:

  • description of the item proved false or incorrect

  • Sinkófila’s employee recorded a bid on a wrong item by mistake

  • item is a forgery (unless it was stated in the description)

  In case of personal pickup in the shop we accept any complaint only on the spot. In case you received the item by post, you have to make your complaint via telephone, e-mail or in person within 3 days after receiving the item.

  In case of sets, bigger collections we do not accept any complaint after taking them over personally or by post.

  In case you have complaint regarding the authenticity of an item you must attach a report from an expert, who is competent and professional and provides warranty for any mistake. The cost of such report or any other inquiry has to be covered by the owner. All related costs have to be paid by the buyer if the complaint was proved to be incorrect about the authenticity.

  In case the item was damaged during postal delivery, you will only be able to enforce your claim, if the damage was immediately reported to the deliverer and a record was issued.

  Complaints cannot be made in case of delayed payment.

  Having a complaint about an item does not relieve the buyer to pay for the other items he won on the auction.

  In case of a justified complaint Sinkófila will take the item back and refund the hammer price together with the buyer’s commission.

  Competent court, where Sinkófila’s seat is located, is responsible for settlements of disputes, but Sinkófila reserves the right to choose another court to litigate.

• Conditions of submitting auction items

• Conditions of submitting auction items

  You can submit auctions items in the following topics:

  • Hungarian and foreign stamps, stamp collections

  • Hungarian and foreign pre-war postcards

  • Hungarian and foreign covers

  • Hungarian and foreign coins and banknotes

  Sinkófila takes the responsibility for the items submitted to the auction till the extent of the starting price of the item minus the seller commission.

  The items can be submitted at the lowest starting price of 1.000 HUF.

  Description of the item can be prepared by the owner in case the description contains the basic information about the item (country, catalogue number, catalogue price, quality designation) or can be prepared by Sinkófila free of charge.

  • If the owner carried out the description of the items, he/she has to take the responsibility for the correctness of the description and for all the other data about these items. If any complaint arose from inadequate or misleading description, Sinkófila has the right to charge the potential costs to the owner.

  • If Sinkófila prepares the description of the items, it will be executed according to its best knowledge and expertise and the owner is obliged to accept it. If the owner does not agree with the items’ description and withdraws the auction items, he/she is obliged to pay for all costs resulting from the withdrawal.

  Sinkófila is entitled to change the item’s description given by the owner, if it was unprofessional or false. Sinkófila is entitled to change the starting price as well, but only with the agreement of the owner.

  Cost of submitting auction item and its settlement

  Sinkófila makes the settlement of the item against the proof of receipt 1 month after the end of the auction. If the item was not sold it will be returned to the owner, who has to pay the handling fee or parties can agree to put this item in the next auction as well. If the item was sold, Sinkófila pays the hammer price of the item by deducting the seller’s commission and handling fee.

  Handling fee after each item submitted is 100 HUF.

  Seller’s commission: fee paid by the seller to Sinkófila. Rate of the percentage is set by the starting price, but the fee is calculated as a percentage of the winning bid.

  Starting price: 1.000 HUF - 5.000 Ft • Commission: 20%

  Starting price: 5.001 HUF - 50.000 Ft • Commission: 15%

  Starting price: above 50.001 HUF • Commission: 10%

  Other agreement about seller’s commission rate is also possible, especially in case of items with high value or regular submissions of auction items.

  In case buyer’s complaint was proved to be correct by an expert’s report, cost of such report or any other inquiry has to be covered by the owner of the auction item.

  Withdrawal of the auction items

  Before the expiry of the auction or after their sale owner can withdraw his/her items only in very special and justified cases. In these cases Sinkófila can claim for the loss from the owner, who has to pay the lost commissions and any other costs incurred, and in the meantime the items may be retained.

• Information about the company

• Company name: Sinkófila Ltd.

  Company registration number: 0109941987

  VAT number: HU22752846

• Contact details

• +36 20 983 2962

  - Appointment

  - Questions about buying up

  - Questions about philately, numismatics

  +36 1 269 4664

  - Questions about orders

  - Invoicing questions

  - Questions about shipping

• Cookie policy